Case: AI assistant for a housing utility company

Case: AI assistant for a housing utility company — resident requests 24/7 in Russian and Kyrgyz, 2× support time savings, >90% answer accuracy.

Housing utility / ЖКХAI assistant

Task. A housing management company served dozens of residential buildings: residents called with repetitive questions (outages, bills, plumber requests), operators could not keep up, and evening/weekend requests were lost.

Solution

We launched an AI assistant in WhatsApp and on the company website: it accepts requests, answers from regulations and work schedules, automatically registers tickets in the accounting system and updates residents on status. Works in Russian and Kyrgyz.

Results

2×time savings for one branch’s support staff

>90%accuracy on typical resident questions

24/7request intake without night operators

Technologies: LLM (Qwen), AIHub, WhatsApp Business API, accounting-system integration.

Project stages

Request audit (1–2 weeks) — resident-ticket classification and recurring-topic discovery.
Assistant setup (2–4 weeks) — knowledge-base training across site, messengers and mobile app.
Integrations (2–3 weeks) — billing, CRM and work-order systems connection.
Launch & retraining — district pilot, then full portfolio rollout.

Where this applies

The assistant suits property-management companies in Bishkek and Osh, developers in Almaty and Astana, and operators in Tashkent and Dushanbe — in Russian, Kyrgyz, Kazakh and Uzbek. See AI assistants for business.

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Tell us about your task — we will propose an optimal AI solution for your business in Kyrgyzstan, Central Asia or Türkiye. We reply within one business day.